よくある質問 |ボクシーピクセル

Why hasn't boxypixel.com responded?

Although we do our best to respond to emails and messages from social media, at times we have to prioritize daily operations.  We do our best to reply in 1-2 business days. Thank you for your patience!  Tip: don't forget to check your spam folder!

When will you have more of a certain product in stock?

We order in low volumes and try to keep items in stock, however customer demand can vary week by week. We first recommend signing up for our "back in stock" notification on the product page you are interested in so you will get an email immediately when we have parts.  We have also created a location that will list the availability of products below.  If it's not listed here, we do not yet have an estimate.

Can I add an item to my order?

Sure! If we have not yet processed your order, we can add items to you existing order.  Please include your order number when contacting us for such requests.

I just ordered, how long does it take to ship?

For all products, we do our best to fulfill items within 2-3 business days. You will receive an automatically generated email notifying you when items are sent with tracking numbers.

 

Can you make a product for me?

We definitely wish we could make all the ideas we get, however it is only me designing parts and the process can take several months. Unfortunately, I do not have time to take on any additional projects at this time.

What is anodize?

Protecting aluminum is extremely important.  By nature, raw aluminum will oxidize over time. In the short term, even the oils in your hands will degrade the surface and will leave cosmetic marks on the surface.  Clear anodize or colored anodize is a chemical process that adds protection against scratches, oxidation, and light handling marks. Anodized can be removed easily chemically, there are many helpful videos online if you would like to do so.

Which Screens fit our shells?

Screens are always evolving. My goal is to try and make as many screens fit as I can. See here for information on which screens fit our products.

Will metal housings damage my electronics?

The housings are carefully designed to touch specific areas of the circuit board.  Anodizing is also non-conductive, so there are no worries about electrical issues.  Brass is conductive and should be insulated using Kapton tape or insulation method of your choice on any surfaces that have potential to touch PCB points that are conductive.

Do you ship internationally?

Yes! We do ship internationally to many locations.  Shipping rates are based on weight and are calculated at checkout by the shipping companies.  DHL is highly recommended as they are fast and reliable. Unfortunately, there are minimum shipping costs, which can seem expensive for small items. Typically, there are two shipping options.  One is insured, the other is not.
I would advise everyone to get their product insured as we do not refund for lost packages if you choose not to get insurance.

Lost package?

If your item was lost or stolen, please see here for first steps: